Terms of Service

UPDATED 10/16/24

1. Overview
The Mindful Agency is a service offered under the umbrella of Known Creative, a digital marketing agency owned by Known Digital Agency, LLC. By signing up for our membership, you agree to the following terms and conditions. All payments will be made to Known Digital Agency, LLC.

2. Membership & Fees

  • Your membership includes a professional website, unlimited updates to the site’s existing pages, and ongoing support.

  • The membership fee is $250/month, payable upon signing up. All payments will be processed in the name of Known Digital Agency, LLC.

  • Payments are processed through Squarespace Payments, which securely stores your recurring payment information. The Mindful Agency (via Known Digital Agency, LLC) does not store or manage your payment details directly.

3. Cancellation Policy

  • You can cancel your membership at any time without penalty. Once you cancel, your website will be taken offline and set to private immediately.

  • If you wish to restore your website after canceling, a restoration fee of $500 will apply.

  • You will retain ownership of your domain name and can transfer it to another service if desired.

4. No Refund Policy

  • Due to the nature of our digital services, no refunds will be issued once billing has started, except in cases of billing errors.

  • You are encouraged to review the homepage preview before becoming a paying member to ensure satisfaction with the design.

5. Ownership of Website & Content

  • All websites are built using Squarespace, and the design and structure remain the intellectual property of The Mindful Agency, operating under Known Digital Agency, LLC.

  • Clients retain ownership of their domain name and any content or images they provide. However, clients must ensure they have the legal rights to use all submitted content.

6. Content Submission & Responsibility

  • Clients are responsible for the accuracy, legality, and rights to all content they submit. The Mindful Agency (via Known Digital Agency, LLC) is not liable for any legal actions regarding content copyright or intellectual property infringements.

7. Modifications to Service

  • We reserve the right to modify or terminate services for any reason, with notice provided to clients. We may also update these Terms & Conditions at any time. Clients will be notified via email or through their member portal.

8. Custom Requests & Additional Services

  • The Essentials Membership covers up to 5 pages, with unlimited updates to existing pages (text, images, videos, etc.). Custom requests outside this scope (additional pages, integrations) may require additional fees.

  • SEO and content marketing services are not included in the Essentials Membership but are available in our Pro Membership tier.

9. Liability Limitation

  • The Mindful Agency (via Known Digital Agency, LLC) is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, website downtime, or technical issues.

  • We make no guarantees about the effectiveness of your website in attracting clients or growing your practice. Success depends on a variety of factors beyond our control.

10. Payment & Termination

  • Payments are processed via Squarespace Payments in the name of Known Digital Agency, LLC, and failure to pay will result in automatic suspension of services.

  • If you cancel your membership, no further payments will be processed, but no refunds will be issued for past payments.